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Synthra takes security seriously. This document outlines our security practices and how to report vulnerabilities.

Data Protection

Encryption

  • In Transit: TLS 1.3 for all API communication
  • At Rest: AES-256 encryption for stored messages
  • Keys: Secure key management with automatic rotation

Data Retention

Authentication

API Keys

  • Generated with cryptographically secure random number generator
  • Hashed using bcrypt before storage
  • Never logged or exposed in error messages

JWT Tokens

  • Signed using RS256 algorithm
  • Short-lived access tokens (15 minutes)
  • Long-lived refresh tokens (30 days)

Authorization

Vulnerability Reporting

How to Report

DO NOT create public GitHub issues for security vulnerabilities. Report via:
  1. Email: security@synthraai.dev
  2. Subject: “Security Vulnerability Report”

Include

  • Description of the vulnerability
  • Steps to reproduce
  • Potential impact
  • Suggested fix (if available)

Response Timeline

  • Initial Response: Within 48 hours
  • Status Update: Within 7 days
  • Fix Timeline:
    • Critical: 1-7 days
    • High: 7-30 days
    • Medium: 30-90 days

Security Best Practices

Never share your API keys publicly. If a key is compromised, revoke it immediately from the dashboard.
For general security questions, contact security@synthraai.dev.